Where travel is involved, unfortunately, problems do sometimes arise. Delayed or cancelled flights are sometimes part of the traveller's experience, and whilst such occurrences are rare, we understand that they can be hugely frustrating. Thankfully, EU airlines are required by law to compensate passengers for flight cancellations or denied boarding - this is air disruption compensation.
We’ve teamed up with the leading air compensation specialists, AirHelp to offer our clients a simple, hassle-free way of claiming back the compensation they are owed.
When can travellers claim compensation?
Your travellers are entitled to compensation for delays of 3 hours or more for a short haul flight and delays of 4 hours or more on long haul flights.
Travellers are also entitled to compensation for cancellations, unless notified at least two weeks before departure, or if re-routing results in a delay at the destination airport of more than two hours.
How does it all work?
Diversity Travel has partnered with Air Help to provide you with a really rather handy service.
We will automatically scan your bookings to check whether or not there are any flights for which your travellers are entitled to compensation, saving you the hassle of having to do so.
If any such flights are identified, your traveller receives an advisory email explaining the process of claiming. Air Help will then process the claim and any compensation will be returned automatically.
To find out more about making the most of this handy air disruption compensation scheme through Diversity Travel, simply get in touch with your Account Manager, or email firstname.lastname@example.org